Terms and Conditions

Terms and Conditions of MGX Exports

Welcome to METRON GLOBAL EXPORTS PVT. LTD. (“MGX Exports,” “we,” “our,” or “us”). By accessing and using our website or services, you agree to comply with and be bound by the following terms and conditions. Please read these Terms and Conditions carefully before using our website or placing any orders with us.

1. Acceptance of Terms

By accessing or using the website and services provided by METRON GLOBAL EXPORTS PVT. LTD., you agree to comply with these Terms and Conditions, our Privacy Policy, and any applicable laws. If you do not agree with these Terms and Conditions, you should refrain from using our website.

2. Products and Services

METRON GLOBAL EXPORTS PVT. LTD. specializes in offering a wide range of high-quality products, including carpets, rugs, throws, jute items, cushion covers, poufs, macramé pieces, baskets, handbags, wall hangings, and more. Our products are available for export and are designed to enhance the decor of any space globally.

We strive to ensure that the product descriptions, images, and pricing are accurate. However, we do not guarantee that all information is error-free. In case of any discrepancies, we reserve the right to correct pricing or product information.

3. Order and Payment

By placing an order with us, you are making an offer to purchase our products. Your order is subject to acceptance by METRON GLOBAL EXPORTS PVT. LTD. Once we confirm your order, you will receive an order acknowledgment.

• Payment Terms: All payments must be made in full at the time of placing an order unless otherwise agreed upon. We accept payments through secure third-party payment processors.
• Pricing: All prices are listed in the relevant currency and include applicable taxes, unless otherwise stated. Shipping and handling charges will be added during the checkout process.

4. Shipping and Delivery

• Delivery Times: We will make every effort to fulfill your order within the specified time frame. However, delivery times may vary depending on your location, product availability, and other factors.
• Shipping Costs: Shipping charges are calculated based on the destination, size, and weight of the products, and will be communicated during the checkout process.
• Responsibility for Shipping: We are responsible for delivering the products to the specified delivery address. Once the products are delivered to the address you provide, the risk of loss or damage transfers to you.

5. Return and Refund Policy

We want you to be completely satisfied with your purchase. If you are not satisfied with a product, we offer a return and refund policy under the following conditions:

• The product must be returned in its original, unused condition.
• Returns must be made within a specified period after delivery (e.g., 30 days).
• Customers are responsible for shipping costs for returns unless the return is due to a defect or error on our part.

Refunds will be processed after we receive and inspect the returned products. The original shipping charges are non-refundable.

6. Intellectual Property

All content, including product images, descriptions, logos, and trademarks, available on the website is the property of METRON GLOBAL EXPORTS PVT. LTD. or its licensors. You may not reproduce, distribute, or use any content from the website without our express written consent.

7. User Conduct

You agree to use our website and services for lawful purposes only. You must not:

• Violate any applicable laws or regulations.
• Upload or transmit harmful content, such as viruses, malware, or other malicious software.
• Interfere with or disrupt the functionality of our website or services.

8. Limitation of Liability

To the fullest extent permitted by law, METRON GLOBAL EXPORTS PVT. LTD. will not be held liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our website or products.

Our liability for any claim related to the sale of products or use of our website will be limited to the amount paid by you for the relevant product or service.

9. Indemnity

You agree to indemnify, defend, and hold harmless METRON GLOBAL EXPORTS PVT. LTD. and its affiliates, officers, employees, agents, and third parties from any claims, damages, losses, or liabilities arising from your use of our website, products, or violation of these Terms and Conditions.

10. Force Majeure

We shall not be liable for any delay or failure in performance under these Terms and Conditions caused by events beyond our control, including natural disasters, strikes, war, government actions, or any other circumstances that prevent us from fulfilling our obligations.

11. Amendments to Terms and Conditions

We reserve the right to modify, update, or change these Terms and Conditions at any time. Any changes will be posted on this page, and the updated date will be indicated at the top of the page. Your continued use of our website or services after such changes signifies your acceptance of the revised Terms and Conditions.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms and Conditions will be subject to the exclusive jurisdiction of the courts located in New Delhi, India.

13. Contact Information

If you have any questions or concerns about these Terms and Conditions or need assistance with any matter, please contact us at:

METRON GLOBAL EXPORTS PVT. LTD.
Export Office: M-63, Top Floor,
Lajpat Nagar-2, New Delhi 110024,
Delhi, India
Phone: +91 9355337600