Privacy Policy

Privacy Policy of MGX Exports

At METRON GLOBAL EXPORTS PVT. LTD. (“MGX Exports,” “we,” “our,” or “us”), we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or engage in any of our services. By using our services or interacting with our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of personal information when you interact with our website or services:

• Personal Identification Information: This may include your name, phone number, shipping/billing address, and other information you voluntarily provide to us when you inquire about or purchase our products.
• Payment Information: If you make a purchase, we collect payment-related information such as credit card details or banking information, processed securely by third-party payment processors.
• Usage Data: We automatically collect information about how you interact with our website, including your IP address, browser type, operating system, and pages visited. This helps us understand and improve your experience on our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Fulfillment: To process your orders, manage transactions, and deliver products such as carpets, rugs, throws, jute items, cushion covers, poufs, macramé pieces, baskets, handbags, wall hangings, and other home decor items.
• Customer Support: To respond to your inquiries, assist with product selection, and provide timely support.
• Marketing and Promotions: With your consent, we may send you promotional content about our products, special offers, new arrivals, or company news. You may opt-out of marketing communications at any time.
• Website Improvement: To analyze and enhance our website’s performance, providing a more personalized experience.

3. How We Protect Your Information

We are committed to maintaining the security of your personal data. We employ reasonable security measures, including encryption and secure servers, to protect your information from unauthorized access or disclosure. However, no data transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, fulfilling orders, and performing marketing services. These service providers are required to maintain confidentiality and are not permitted to use your personal information for any other purposes.
• Legal Compliance: We may disclose your information if required to do so by law or in response to legal requests by public authorities.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and provide personalized content. Cookies are small files stored on your device that help us remember your preferences, track your activity, and improve website performance. You can manage or disable cookies through your browser settings.

6. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal data, including:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request corrections to inaccurate or incomplete information.
• Deletion: You may request the deletion of your personal data, subject to legal and contractual obligations.
• Opt-out: You can opt-out of receiving marketing communications by following the unsubscribe instructions in our emails.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies before providing any personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with the updated date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

METRON GLOBAL EXPORTS PVT. LTD.
Export Office: M-63, Top Floor,
Lajpat Nagar-2, New Delhi 110024,
Delhi, India
Phone: +91 9355337600

By using our website or services, you consent to the collection and use of your information as described in this Privacy Policy.